Terms and Conditions

Overview

These terms of service, along with the Sessionwire Privacy Policy, the Sessionwire End User License Agreement, and the GDPR Data Processing Addendum constitute an agreement (the "Agreement") between You and Sessionwire Communications Inc., its subsidiaries, affiliates, and licensors ("We," "Us," or "Sessionwire").

Please read these Terms carefully before using Sessionwire. By clicking the "Create Account" button or by using the Sessionwire site, software, or services ("Services"), You are agreeing to comply with and be bound by these Terms on Your behalf and, if applicable, on behalf of Your organization.

Certain features of the Services are accessed through software that You download and install on Your own device, including the Sessionwire desktop application and the Sessionwire Plugin Suite (together, the "Software"). Except where these Terms state otherwise, references in these Terms to the Services include the Software.

If you are using any Sessionwire Services on behalf of an organization or business, you are promising that you have the authority to bind that organization or business. Sessionwire may verify account domains and contact users with business domains to confirm compliance with these Terms.

Sessionwire Basic and Studio are individual memberships, licensed to a single named person. Where Sessionwire is used by or on behalf of a company, institution or other organization, a Sessionwire Business subscription is required. Section 11 sets out when a Business subscription applies. A self-employed professional, freelancer or sole proprietor working on their own account is not an organization for these purposes and may use an individual membership.

You may use these Services only in compliance with the Terms. Any other use is not authorized. The Services may change over time as we improve our Services. We may stop, suspend, or modify the Services at any time without prior notice to You.

1. Your Account and Security

You must register with Sessionwire to use the Services. When You register, You will be asked to create an account (Your "Account"). You agree to provide Sessionwire with accurate and complete information when You create Your Account ("Account Information"). You also agree to update Your Account Information promptly should Your information change.

When You create Your Account, You will be asked for your email address and to choose a display name and password. You will use either your email address or your display name in conjunction with your password to access the Services and any data associated with your Account or that You store with Sessionwire (Your "Data").

You are solely responsible for protecting the privacy and security of your email address, display name, and password, including not giving your credentials to any third party for the purposes of accessing your account. You are responsible for any activity using Your account, whether You authorized that activity or not.

If Sessionwire determines that there has been a breach of Your Account security, to protect You and your Data, Sessionwire reserves the right to suspend Your account and require You to create a new display name and password. Sessionwire is not liable for any loss or damage arising from any access to, or sharing and use of Your Account.

2. License

Sessionwire grants You a limited, non-exclusive, non-transferable, and revocable license to use the Services subject to these Terms.

Your installation and use of the Software is governed by the Sessionwire End User License Agreement available at www.sessionwire.com/eula (the "EULA"), which is incorporated into these Terms by reference. Where these Terms and the EULA conflict in respect of the licence to install and use the Software specifically, the EULA controls. In all other respects these Terms control.

The Sessionwire Plugin Suite is provided free of charge, is distributed separately from the Sessionwire desktop application, and may be installed and used without a Sessionwire Account. No subscription, membership, or other entitlement under these Terms confers any right in the Plugin Suite beyond the licence granted in the EULA. The Plugin Suite may not be redistributed.

Sessionwire or third parties own all right, title, and interest in and to the Services, the Software, and any documentation used therein. This includes all rights, title, and interest in any intellectual property rights. The only licenses granted are those set forth in these Terms and the EULA. Sessionwire and its licensors retain all other rights in the Services and the Software, and no other licenses to You are implied by these Terms.

3. Your Use of the Services

In order to make the use of the Services the best experience it can be, and to protect all our users, You agree that You will not do any of the following when using the Services or the Software: harm, disrupt, or interfere with the operation of the Services, computer system, or network; provide false information about Your identity or pretend to be another user; attempt to interfere with any authorized use of the Services; use the Services to store, backup, or distribute any illegal files or data; sublicense, lease, rent, loan, transfer, or distribute any portion of the Services or the Software without prior written consent; use the Services to distribute material containing viruses or malware; probe, scan, or test the vulnerability of any system or network; breach or circumvent any security or authentication measures; access or tamper with areas of the Services You are not authorized to use; send unsolicited communications or spam; impersonate or misrepresent your affiliation with any person or entity; publish or share unlawfully pornographic or indecent materials; alter or circumvent any disabling, licensing, or security mechanisms; or overload the Services by uploading excessive data.

The restrictions in this section apply equally to the Software, in addition to and without limiting the restrictions set out in the EULA.

Sessionwire may immediately terminate, suspend, and/or take other mitigating actions regarding Your Account should it discover that You or someone using Your account has engaged in any prohibited activity.

4. Your Data

You own Your Data. You are solely responsible for maintaining and protecting Your Data. Sessionwire shall not be liable for any loss or corruption of Your Data, or for any costs or expenses associated with backing up or restoring any of Your Data.

Upon account termination, Sessionwire will retain your Data for 30 days, after which it will be securely deleted unless legally required to retain it (e.g., for tax purposes). You may request earlier deletion by contacting support@sessionwire.com.

"Your Data" includes any musical works, audio files, or other content you upload, whether stored privately in Sessionwire Vault or shared publicly via your Profile URL.

5. Data Sharing

The Sessionwire Service allows You to share Your Data with others. By doing so, You are enabling others to copy, distribute, make public, modify, delete, or otherwise misuse Your Data. Additionally, if You choose to provide access to Your Data to another person, that person may provide unauthorized access to others. You agree that Sessionwire has no responsibility for anything that any person with whom You share Your Data does with Your Data.

This applies especially to Public Content shared via your Profile URL, which is publicly accessible and may be permanently cached or redistributed by third parties beyond Sessionwire's control.

6. Intellectual Property Protection

Sessionwire respects the intellectual property rights of others. You may not use the Services to upload, store, share, display, post, e-mail, transmit, or otherwise make available any material that infringes any copyright, patent, trademark, trade secret, or other proprietary rights. You retain all intellectual property rights to audio streamed via Sessionwire or stored in Sessionwire Vault. Sessionwire claims no ownership or rights to your content.

You agree not to remove, obscure, or alter any trademark, copyright, or other proprietary rights notices displayed in the Services, the Software, or on the Sessionwire website. You agree not to modify, adapt, translate, or create derivative works from the Services or the Software. You agree not to decompile, reverse engineer, disassemble, or otherwise attempt to derive source code from the Services or the Software, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this restriction.

7. Public Profile & Musical Works Sharing

When you elect to make your musical works publicly available via your Profile URL ("Public Content"), you grant Sessionwire a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, cache, reproduce, distribute, display, and transmit such Public Content as necessary to operate the Service and make it accessible via your Profile URL.

This license applies only to Public Content that You have deliberately elected to publish. It does not apply to content stored privately in Sessionwire Vault, to audio transmitted during a Sessionwire session, or to any other Data that You have not published to a Profile URL.

This license continues for as long as the content remains public, and for a reasonable period thereafter for backup, archival, and caching purposes. Upon removal of Public Content or account termination, Sessionwire will cease distribution and remove it from active systems within 30 days, though copies may persist in third-party caches, search engines, or user downloads.

You represent and warrant that: (a) you own or control all rights in and to the Public Content; (b) the Public Content does not infringe any third-party rights; and (c) you have obtained all necessary permissions (e.g., mechanical licenses, performer consents).

Public Content is not private. It may be accessed, downloaded, shared, or indexed by anyone with the URL. Sessionwire is not responsible for unauthorized use by third parties.

8. Copyright Complaints & Takedown

Sessionwire complies with the notice-and-takedown provisions of the Canadian Copyright Act (s. 41.25–41.27) and similar laws.

If you believe Public Content infringes your copyright, submit a written notice to support@sessionwire.com including: identification of the copyrighted work; location of the allegedly infringing material (URL); your contact information; a statement of good faith belief of infringement; a statement under penalty of perjury that the information is accurate and that you are authorized to act on behalf of the copyright owner; and your physical or electronic signature.

Upon receipt, Sessionwire will promptly remove or disable access to the material, notify the uploader where possible, and allow counter-notice per applicable law. Repeat infringers will have their accounts terminated.

9. Compliance with Applicable Laws

You are responsible for ensuring that Your use of the Services and the Software is in compliance with all applicable foreign, federal, state, provincial, and local laws, rules, and regulations, including all applicable export control and sanctions laws.

10. User Indemnity

You agree to defend, indemnify, and hold Sessionwire, its suppliers, resellers, partners, and their respective affiliates harmless from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney fees and costs, in connection with: Your use of the Services or the Software; Your violation of these Terms or the EULA; Your violation of any third-party right, including any intellectual property right; Your violation of the law of any relevant jurisdiction; or any claim that use of Your Data caused damage to a third party.

This indemnity obligation will survive the termination or expiration of Your account and these Terms.

11. Terms, Termination & Renewal

Subscription Fees and Refunds: This paragraph applies to Subscriptions purchased directly through Sessionwire on a recurring basis. It does not apply to memberships or seats acquired by activation code, which do not renew automatically. If we have not received your request to cancel your Subscription prior to forty-eight (48) business hours before the expiry of your Subscription Term, your Subscription will automatically renew for successive terms equal in length to the original Subscription Term. Stripe, our payment processor, will email you at least 7 days prior to renewal. We cannot provide refunds for any Subscription that has automatically renewed and that you have not canceled in accordance with this condition.

Changes in Subscription Fees: We will notify you not less than seven days before any change to subscription fees take effect, and any fee increase will not apply before the end of your current Subscription period.

Trial Subscriptions: Trial Subscriptions are subject to the terms of this license unless otherwise stated. Unless you cancel prior to the end date, and if a valid payment method is on file, your Trial Subscription will automatically convert into a paid Subscription. If no valid payment method is on file by the trial's end, your account will convert to a free Member account with no charge applied. The Sessionwire trial period is 14 days.

Termination: You have a legal right to change your mind within 14 days of first signing up ("cooling-off period"). 'Using the platform' means hosting a Sessionwire call as the active Host with one or more Guests, or uploading data to your Vault. Simply logging in does not end the cooling-off period.

Monthly Subscription Cancellation: You may cancel at any time provided we receive your request prior to 48 hours before expiry of your current Subscription Term. No refunds shall be made for monthly Subscriptions canceled part-way through the term.

Annual Subscription Cancellation: If you cancel part-way through, we may refund the license fee for full unused months, retaining fees for each month or part-month used (at the then-current monthly rate) and a fixed $10 administrative fee.

Individual Memberships: Sessionwire Basic and Studio are individual memberships. Each is licensed to one named natural person for that person's own use. This includes use by a self-employed professional, freelancer, sole proprietor or independent contractor working on their own account, whether or not that use is commercial. An individual membership may not be shared, and its credentials may not be disclosed to or used by any other person.

Business Subscriptions: A Sessionwire Business subscription is required where Sessionwire is used by or on behalf of a company, partnership, institution, educational body, or other organization. In particular, a Business subscription is required where: (a) two or more individuals use Sessionwire in connection with the business or operations of the same organization; (b) an organization procures, pays for, administers, provisions or directs the use of Sessionwire by one or more of its employees, contractors or personnel in connection with its business; or (c) Sessionwire is deployed on equipment owned or controlled by an organization for use by its personnel in connection with its business.

No Circumvention: You may not acquire, or cause or permit the acquisition of, multiple individual memberships in order to avoid the requirement for a Business subscription. The acquisition of individual memberships for two or more individuals within the same organization is a breach of these Terms regardless of how those memberships are paid for, registered or administered.

Verification and Reclassification: Sessionwire may verify account domains, contact members using business domains, and request reasonable information about the use of an Account in order to confirm compliance with this section. Where Sessionwire reasonably determines that an Account or group of Accounts is being used in a manner requiring a Business subscription, Sessionwire will notify You and allow You 30 days either to transition to a Business subscription or to bring the use into compliance. If You do not do so within that period, Sessionwire may suspend or terminate the affected Accounts, or convert them to a Business subscription at the then-current rate on written notice.

Activation Codes: Sessionwire memberships and Business subscription seats may be sold and delivered as activation codes, whether directly by Sessionwire or through an authorised reseller or retail partner. An activation code is a delivery mechanism and does not alter the requirements of this section. Where activation codes are acquired for use by two or more individuals within the same organization, a Business subscription is required and the codes must be redeemed against seats under that subscription.

Each activation code entitles the holder to one membership or one seat for the term stated at the point of sale, and must be redeemed against a Sessionwire Account. Once redeemed, an activation code is non-transferable and is bound to the redeeming Account. Activation codes are not refundable once redeemed, do not renew automatically, and expire on the date stated at the point of sale or, where no date is stated, twenty-four months from the date of issue. Sessionwire may void any activation code that is resold, redistributed, or obtained other than from Sessionwire or an authorised reseller.

Business Subscription Terms: Commercial terms for Business subscriptions, including seat counts, fees, provisioning and administration, term, and any support commitments, may be set out in a separate order form, business terms addendum, or written agreement executed between You and Sessionwire. Where such a document exists, it prevails over this section and over any other conflicting provision of these Terms to the extent of the conflict.

Support: Support levels are determined by subscription type. Individual memberships receive standard support through the channels published at www.sessionwire.com. Business subscriptions include priority support, delivered through a named Sessionwire contact identified to You on activation. Any response time commitment, service level, or uptime commitment applies only where it is expressly set out in an order form, business terms addendum, or other written agreement signed by Sessionwire. Except as so agreed, Sessionwire gives no service level commitment, response time commitment, or uptime commitment of any kind.

Sessionwire may terminate free accounts with 7 days' notice, or paid accounts for non-payment or violations with 7 days' notice, except in urgent cases where termination may be immediate.

12. Changes to the Service & Terms

Sessionwire may permanently or temporarily stop providing, or may modify the Services, any feature included in the Services, or the availability of the Services on any particular device, at any time and without notice to You. If the Services or these Terms are modified, Your continued use of the Services will constitute Your acceptance of the modifications and Your Agreement to be bound by the modified Terms. Material changes to these Terms will be posted on our website and highlighted for 30 days before taking effect. The current Terms will always be posted on our website.

13. Disclaimer of Warranties

YOU AGREE THAT YOUR USE OF THE SERVICES AND THE SOFTWARE IS AT YOUR SOLE RISK, AND THAT THE SERVICES AND THE SOFTWARE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. SESSIONWIRE COMMUNICATIONS INC., ITS SUPPLIERS, RESELLERS, PARTNERS, AND THEIR RESPECTIVE AFFILIATES EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

IN PARTICULAR, SESSIONWIRE MAKES NO WARRANTY THAT (A) THE SERVICES OR THE SOFTWARE WILL MEET YOUR REQUIREMENTS; (B) YOUR USE OF THE SERVICES OR THE SOFTWARE WILL BE TIMELY, UNINTERRUPTED, SECURE, OR ERROR-FREE; (C) ANY INFORMATION OBTAINED WILL BE ACCURATE OR RELIABLE; AND (D) ANY DEFECTS OR ERRORS WILL BE CORRECTED.

Please note that some jurisdictions do not allow the type of exclusion listed above, so some of these exclusions may not apply to You.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL SESSIONWIRE COMMUNICATIONS INC., ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, REGARDLESS OF LEGAL THEORY, WHETHER OR NOT SESSIONWIRE HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES.

THE AGGREGATE LIABILITY OF SESSIONWIRE FOR ALL CLAIMS RELATING TO THE SERVICES AND THE SOFTWARE, ARISING UNDER OR RELATING TO THESE TERMS AND THE EULA TAKEN TOGETHER, SHALL BE NO MORE THAN THE GREATER OF ONE HUNDRED DOLLARS ($100 USD) OR THE AMOUNTS PAID BY YOU TO SESSIONWIRE FOR THE MOST RECENT TWELVE-MONTH PERIOD. THIS IS A SINGLE AGGREGATE CAP AND IS NOT CUMULATIVE ACROSS THESE TERMS AND THE EULA.

Please note that some jurisdictions do not allow the type of limitation listed above, so some of these limitations may not apply to You.

15. Publicity

Sessionwire will not use Your name, Your organization's name, or Your logo in our marketing materials, sales presentations, customer lists, case studies, or website without first asking You and obtaining Your agreement. Where we would like to reference You, we will contact You and request permission, and we will proceed only if You agree.

Any permission You give may be withdrawn at any time by emailing support@sessionwire.com. On withdrawal we will remove the reference from materials within our control within a reasonable period, though copies may persist in printed materials, third-party caches, or archived content already distributed.

This section does not restrict Sessionwire from displaying content You have deliberately published to a public Profile URL as described in section 7, from identifying You where required by law or legal process, or from referring to You as necessary to operate the Services.

16. Miscellaneous Legal Terms

These Terms and the use of the Services and the Software will be governed by British Columbia Law except for its conflicts of laws principles. All claims arising out of or relating to these Terms or the Services or the Software must be litigated exclusively in the federal or provincial courts of British Columbia, Canada, and both parties consent to venue and personal jurisdiction there.

These Terms, together with the Privacy Policy, the EULA, and any order form, business terms addendum, or other written agreement executed between You and Sessionwire, constitute the entire and exclusive Agreement between You and Sessionwire with respect to the Services and the Software, and supersede and replace any other agreements, terms, and conditions applicable to the Services and the Software. These Terms create no third-party beneficiary rights. Sessionwire's failure to enforce a provision is not a waiver of its right to do so later. If a provision is found unenforceable, the remaining provisions will remain in full effect. You may not assign any of Your rights in these Terms, and any such attempt is void, but Sessionwire may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with the Services.

Contact Information

Email: support@sessionwire.com

Copyright/Trademark Information: © Sessionwire Communications Inc. 2026. All rights reserved. All trademarks, logos and service marks displayed on the Site are our property or the property of other third-parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.